Author name: ctplapps

When call center reps avoid taking calls, it creates problems across your entire operation.  Customers get stuck on lengthy hold […]

If you have ever worked in a call center, then you know following best practices is really hard. For many

Generative AI deepfakes can stoke misinformation or manipulate images of real people for unsavory purposes. They can also help threat

Interactive voice response (IVR) systems route calls and handle basic queries. Call center IVR systems are specialized versions designed for

Found Business Banking provides an accessible and easy-to-use platform designed specifically for freelancers and small business owners who want to

Call center burnout is a real phenomenon that affects your most dedicated employees. The harder someone is willing to work,

AMD announced the upcoming release of its most powerful AI chips to date, the Instinct MI325X accelerators, on Thursday. “Our

Mozilla, the company behind the browser Firefox, issued a fix on Wednesday for a zero-day vulnerability they say has been

The Internet Archive, a non-profit digital library best known for its Wayback Machine, has disclosed a major data breach affecting

Regulators in Japan and South Korea have commenced inquiries into the competitive implications of expanding generative AI markets in their