Author name: ctplapps

ACD (automatic call distribution) and IVR (interactive voice response) are two different ways for call centers to handle inbound calls. […]

There will be times when you need to actually view your SSH certificates on Linux. Why? For example, you need

A speedy and stable internet connection and solid Wi-Fi network are crucial for households in the age of remote work.

A date has been set for Meta to face a €550 million lawsuit in Spanish court next year. The Association

The United States, China, and the United Kingdom are the countries most prepared to foster AI, according to a new

You may already be using Microsoft Teams on your computer to remotely join meetings and collaborate on projects with colleagues.

A CRM for Outlook is a customer relationship management solution that can integrate with the Microsoft email platform. If you’re

A database linked to SL Data Services, a U.S.-based data broker, has exposed 644,869 sensitive records online. The records included

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Writing a call center business plan helps you stay organized and forces you to think through your business model, financials,