Author name: ctplapps

Integrating business software with your call center is essential, but it’s rarely easy. Vendors, of course, are going to sugarcoat […]

A recent report from Palo Alto Networks’s Unit 42 exposes the persistent and evolving threat of DNS hijacking, a stealthy

For the third consecutive quarter, Gartner has found that cyber attacks staged using artificial intelligence are the biggest risk for

Contact center migration is the process of moving from on-site infrastructure to a cloud-based system, including software, data, and services.

It’s not easy being a call center agent — but if you can handle the role, finding a stable remote

VPNs encrypt your online traffic and allow you to change your IP address, making it appear as if you’re in

Most steps in a call center workflow are repeated thousands of times each day. That means any step you can

Digital Enhanced Cordless Telecommunications (DECT) is a standard used for creating wireless voice communication systems. The most common examples of

Business leaders are responsible for guiding a company and its employees toward successful goals. To accomplish this, leaders must hire

NordVPN and ExpressVPN both sit at the top of the food chain when it comes to modern VPN providers. Both