Author name: ctplapps

From internal knowledge to call etiquette and system features like transferring and forwarding, call center agents need extensive training to […]

California Gov. Gavin Newsom vetoed the controversial AI regulation bill SB 1047 on Sept. 29. The bill “falls short of

B2B merchants typically handle a large volume of transactions and manual payments and need an extra layer of security and

Google announced last year that support for Jamboard devices and apps will end as of Oct. 1, 2024. Google Jamboard

With the rise in demand and popularity of accumulating digital assets, many financial institutions have taken steps to meet this

You can open an account online with many traditional banks, but online-only banks still gain an edge for their attractive

Mobile payments are transforming how consumers and businesses interact. As more customers prefer to pay using their smartphones and other

Can ChatGPT reliably perform call center sentiment analysis? The short answer is yes, with some caveats. This article covers the

A conference bridge is a perfect solution for businesses that need to convene a lot of people on the same

As mobile payments continue to grow, Apple Pay is a game-changer for your small business. Customers appreciate the speed, security,