Author name: ctplapps

The rise of agentic AI could help Australia address its low productivity growth problem while overcoming a burnout epidemic in […]

On Dec. 17, Salesforce unveiled Agentforce 2.0, the latest iteration of its AI-driven platform. It is designed as a customizable

RPA stands for robotic process automation. It represents some of the most cutting-edge technological developments of the modern era with

A rate center is a particular geographic area that’s crucial for businesses relying on phone services, whether they’re using traditional

If your data center makes use of Linux machines, one of the administrative tasks you’ll want to undertake is regularly

Do the security benefits of generative AI outweigh the harms? Just 39% of security professionals say the rewards outweigh the

Key phones are traditional desk phones with a central unit and handset. Able to support up to 50 users, they’re

Generative AI became ubiquitous in 2024, becoming a fixture in laptops, smartphones, and everyday tech. With the rise of multimodal

As part of its “Shipmas” announcements, OpenAI revealed on Dec. 16 that all ChatGPT users can search the web using

IVR (Interactive Voice Response) phone surveys are a popular and useful way for businesses and organizations to gather relevant data