Author name: ctplapps

Busy contact centers handle millions of conversations across multiple channels each year. This means any improvement that resolves calls quicker, […]

Content plan templates make it possible to track content ideas from brainstorming and creation to design, publishing, and packaging. Using

You don’t want to waste peoples’ time, and you certainly don’t want to waste your own. With a cold call

Google Cloud Platform is a leading global cloud computing service provided by Google. From business-critical digital infrastructures to artificial intelligence

monday.com has announced various upcoming features planned for release in 2025, promising users enhanced capabilities and expanded functionality. During its

I understand why some people are too afraid to make cold calls — it’s hard, grindy work, with lots of

Apple announced on Oct. 28 the upcoming release of their next desktop computer: the iMac with the M4 chip. The

Imagine a world where your call center operates smoothly around the clock, with customers receiving instant, accurate support the moment