Author name: ctplapps

The U.K. government has launched a free self-assessment tool to help businesses responsibly manage their use of artificial intelligence. The […]

Discover the key differences between Google Calendar tasks versus events, and learn how to use each feature effectively in your

Notion and Asana are both popular software options for organizations looking to streamline collaboration. Notion is a project and task

Integrating business software with your call center is essential, but it’s rarely easy. Vendors, of course, are going to sugarcoat

A recent report from Palo Alto Networks’s Unit 42 exposes the persistent and evolving threat of DNS hijacking, a stealthy

For the third consecutive quarter, Gartner has found that cyber attacks staged using artificial intelligence are the biggest risk for

Contact center migration is the process of moving from on-site infrastructure to a cloud-based system, including software, data, and services.

It’s not easy being a call center agent — but if you can handle the role, finding a stable remote

VPNs encrypt your online traffic and allow you to change your IP address, making it appear as if you’re in

Most steps in a call center workflow are repeated thousands of times each day. That means any step you can