Author name: ctplapps

Consistent, high-quality customer service is a key element of a high-performing call center. The best way to ensure this is […]

The U.K.’s Competition and Markets Authority has provisionally ruled that Google’s dominance in the ad tech market is detrimental to

More than 26,500 vulnerabilities exist in the external attack surfaces of Southeast Asia’s 90 top banking and financial services organisations,

Microsoft’s PowerToys is taking the simple copy-and-paste function to a new level with its Advanced Paste tool. Found in version

The global chip shortage was sparked in early 2020 due to the COVID-19 pandemic. Supply issues continued for over three

TL;DR: Sharpen your leadership skills and ethical decision-making for the digital era with this Leadership Essentials bundle — available now

Contact center workforce optimization has two pillars: workforce management (WFM) and quality management (QM). WFM consists of forecasting, scheduling, and

Customers want to be able to reach you on their terms, preferably as fast as possible. Improving the contact center

You’ve probably heard the phrase “seamless integration” if you’ve looked into buying business software. Vendors like to paint a pretty

Close CRM fast facts Starting price: $49 per month Our star rating: 4/5 Key features: API access. Mobile app. Workflow