Author name: ctplapps

Payroll software can dramatically simplify how you run your business. It streamlines processes, saves you valuable time, and ensures your […]

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A queue callback offers callers the option to request a return call from an agent instead of waiting on hold.

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During last year’s festive period, over £11.5 million was lost to online shopping scams in the U.K., with Black Friday

A hosted contact center solution offers businesses a cost-effective way to manage customer interactions without the need for on-site infrastructure.