Author name: ctplapps

There is no doubt that project management solutions can help streamline workflows and boost team productivity. While the advanced features […]

Contact center analytics is the systematic collection and analysis of data related to customer interactions. With this data, businesses can

The Dynamic Host Configuration Protocol (DHCP) automatically assigns unique IP addresses to your devices, along with other necessary details like

Security and infrastructure are two of the top concerns for organisations rolling out generative AI, according to a recent report

Customers expect seamless, efficient, 24/7 support. that level of contact center CX is table stakes for maintaining a positive brand

Dell announced a suite of new products and services—many intended to address roadblocks to companies adopting generative AI and LLMs—at

While streaming services like Netflix and Disney+ have made watching our favorite TV shows and movies much easier, there is

Customer relationship management systems can provide extensive analytics and reporting capabilities for businesses to better understand their sales processes on

A new report by the Tech Council of Australia concluded that Australia’s large, mid-sized, and start-up businesses must increase spending

CIOs across Australia and New Zealand’s public sector face a “hard 12 months” managing their technology estates amid cost constraints,