US to Launch Cyber Trust Mark to Label Secure Smart Devices
The U.S. government is set to introduce a seal of approval to help consumers identify secure internet-connected devices, the White […]
How to Pick the Right Omnichannel Contact Center
Imagine giving your team the ability to see all the information your company has on any lead or customer while
How to Know if a Natural Language IVR Is Worth the Cost
Customer service expectations have changed dramatically over the past several years, with more and more people expecting to get help
What is Operational CRM: Key Features and Benefits
Operational customer relationship management tools offer advanced custom workflows, visual pipelines, and day-to-day operation management tools to provide the best
Is a Multi Level Auto Attendant Worth Upgrading For?
If you’ve ever called a company and been greeted by a friendly automated voice offering you a menu of options,
NVIDIA Unveils GeForce RTX 50-Series Chips
NVIDIA made a host of new announcements through a keynote speech from its CEO delivered at CES 2025 in Las
Dell Phases Out XPS Branding for New Pro and Pro Max Tiers
Dell has announced a lineup of new AI PCs, combining cutting-edge generative AI performance with a sleek, streamlined naming convention.
7 Signs a Multi Level IVR Is a Must-Have for Your Callers
Interactive Voice Response (IVR) allows callers to interact with a phone system through pre-recorded voice prompts and touch-tone selections. It’s
When to Use a Mesh VPN and Four Signs You Shouldn’t
A mesh Virtual Private Network (VPN) is a secure, flexible way for remote teams to communicate over the internet. Unlike
AMD Introduces Radeon RX 9070 Series GPUs
AMD has unveiled its highly anticipated next-generation GPUs, including the Radeon RX 9070 line for gaming and content creation, on