Author name: ctplapps

An interactive voice response (IVR) system provides an automated phone menu for callers to interact with instead of a live […]

Europe has selected the sites for seven “AI factories” — specialised research and development centres using the region’s most powerful

The physical location of your Windows product key is often located on a sticker placed in difficult-to-reach spots on your

Interactive Voice Response (IVR) is a wonderful tool that helps businesses and their customers get more done in less time.

TL;DR: Limited-time sale: get a 5th Gen iPad mini on sale for $279.99 (reg. $529), at TechRepublic Academy. When you’re

For many contact centers and businesses, IVAs (Interactive Virtual Assistants) offer a better way to keep up with customer expectations

Are you tired of storing your photos in the cloud only to have the cloud provider change the deal and

Microsoft has announced an ambitious new initiative intended to equip 1 million people across Australia and New Zealand with essential

The Australian Signals Directorate and the Australian Cyber Security Centre have joined cybersecurity institutions from the U.S., Canada, and New

A VoIP quality test measures the performance of your network connection. The test simulates a set number of calls on