Author name: ctplapps

Interactive Voice Response (IVR) routing is a way to guide your callers to the best-fit agent, department, or service center […]

Ransomware attacks will continue to plague APAC enterprises in 2025, according to Rapid7. The cybersecurity tech vendor expects that more

LogRhythm NextGen SIEM and SolarWinds Security Events Manager provide security information and event management tools to users who wish to

An interactive voice response (IVR) system provides an automated phone menu for callers to interact with instead of a live

Europe has selected the sites for seven “AI factories” — specialised research and development centres using the region’s most powerful

The physical location of your Windows product key is often located on a sticker placed in difficult-to-reach spots on your

Interactive Voice Response (IVR) is a wonderful tool that helps businesses and their customers get more done in less time.

TL;DR: Limited-time sale: get a 5th Gen iPad mini on sale for $279.99 (reg. $529), at TechRepublic Academy. When you’re

For many contact centers and businesses, IVAs (Interactive Virtual Assistants) offer a better way to keep up with customer expectations

Are you tired of storing your photos in the cloud only to have the cloud provider change the deal and