Author name: ctplapps

A new report has found that Australia’s available pool of cybersecurity skills is smaller than realised. The report, Australia’s Cybersecurity […]

As generative AI becomes more popular, organizations must consider how to deploy it ethically. But what does the ethical deployment

In August, a hacker dumped 2.7 billion data records, including social security numbers, on a dark web forum, in one

McAfee and Kaspersky are two popular antivirus solutions that bring an equal mix of positives and negatives. On one hand,

Unlike traditional or self-hosted IVR, cloud IVR offers rapid deployment and scalability advantages, making it an attractive option for businesses

Hosted IVR is a cloud-based solution that a vendor operates and maintains. The system resides on the vendor’s servers and

If you’re a new freelancer, solopreneur, or small business owner and you’re trying to sort out how you’ll take payments

Vonage’s fast facts Starting price: $19.99 per user per month. Key features: Unlimited calling and texting. Free number porting. Virtual

Secureworks is a U.S. headquartered publicly listed cybersecurity firm offering extended detection and response, XDR, technology, and services. Majority-owned by

Visual IVR blends voice-only IVR technology with a visual user interface for a personalized way to get help from customer