Author name: ctplapps

Call centers enable customer service teams for many businesses. At their best, they’re efficient, productive, and able to handle thousands […]

Structured Query Language, or SQL, is the universal language for managing and manipulating relational databases. As data is central to

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The number of tech startups being founded in the U.K. has suffered its first “marked decline” since 2022, according to

Giving attribution to the marketing channels that bring in callers is a must for maximizing ROI. Call tracking software is

The U.K. government has announced a £32 million investment into 98 AI projects that promise to cut train delays, speed

Customer relationship management software used by law firms are meant to help lawyers, paralegals, legal assistants, and administrators manage clients,

Call center artificial intelligence is already helping contact and call centers in a wide range of areas, from agent performance

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IBM recently released its annual Cost of a Data Breach report, revealing that the average cost of a data breach