Author name: ctplapps

Nearly all businesses with at least 2,000 employees were breached by cyber attackers in the last 12 months, a new […]

Long hold times are one of the biggest sources of frustration for callers. Excessive call center queuing leads to abandoned

Yes. Password managers are a safer way to manage and secure passwords than any other approach. They may not be

Creating content takes a lot of planning, production, and publishing activity. From the people creating it to the tools they

Most modern software is going to report the typical call center metrics in a clean dashboard that any manager can

Having a knowledge base is non-negotiable for an organization as fast-paced and complex as a call center. Even a relatively

Artificial intelligence expertise has become the most in-demand skill amongst IT managers in the U.K. in 2024, a survey has

Shifting to call center outsourcing is a big decision because it represents a major change in how your business engages

Inspired by agile methodologies, extreme programming (XP) is designed to deliver software that truly meets the customer’s needs, while also

Nvidia continues to ride the AI wave as the company sees unprecedented demand for its latest Blackwell GPU next-generation processors.