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Generative AI was top of mind at the ISC2 Security Congress conference in Las Vegas in October 2024. How much […]

Nearly all businesses with at least 2,000 employees were breached by cyber attackers in the last 12 months, a new

Long hold times are one of the biggest sources of frustration for callers. Excessive call center queuing leads to abandoned

Yes. Password managers are a safer way to manage and secure passwords than any other approach. They may not be

Creating content takes a lot of planning, production, and publishing activity. From the people creating it to the tools they

Most modern software is going to report the typical call center metrics in a clean dashboard that any manager can

Having a knowledge base is non-negotiable for an organization as fast-paced and complex as a call center. Even a relatively

Artificial intelligence expertise has become the most in-demand skill amongst IT managers in the U.K. in 2024, a survey has

Shifting to call center outsourcing is a big decision because it represents a major change in how your business engages

Inspired by agile methodologies, extreme programming (XP) is designed to deliver software that truly meets the customer’s needs, while also