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Most modern software is going to report the typical call center metrics in a clean dashboard that any manager can […]

Having a knowledge base is non-negotiable for an organization as fast-paced and complex as a call center. Even a relatively

Artificial intelligence expertise has become the most in-demand skill amongst IT managers in the U.K. in 2024, a survey has

Shifting to call center outsourcing is a big decision because it represents a major change in how your business engages

Inspired by agile methodologies, extreme programming (XP) is designed to deliver software that truly meets the customer’s needs, while also

Nvidia continues to ride the AI wave as the company sees unprecedented demand for its latest Blackwell GPU next-generation processors.

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Ecommerce stores need ecommerce payment solutions to securely accept payments online. The best online payment systems for ecommerce have strong

TL;DR: Get The 2024 All-in-One Database Course Bundle for $24.99 (reg. $199) and develop professional-grade skills in database management and

When call center reps avoid taking calls, it creates problems across your entire operation.  Customers get stuck on lengthy hold