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For businesses using Interactive Voice Response (IVR) systems, a well-designed call flow is essential to streamline customer journeys and optimize […]

As Australia faces severe ongoing challenges in meeting its IT skills and capabilities needs, the Australian Computer Society recently published

I can’t stand dropped calls. I bet you feel the same way. Here’s the good news is — it’s usually

There are more vulnerabilities around than ever. The Verizon Data Breach Investigations Report highlighted an almost 200% growth in the

On Nov. 4, Apple released the beta version of iOS 18.2, providing the next look at the artificial intelligence features

Introducing a new product or service to the market requires meticulous preparation. A go to market strategy template helps streamline

The U.K. government has launched a free self-assessment tool to help businesses responsibly manage their use of artificial intelligence. The

Discover the key differences between Google Calendar tasks versus events, and learn how to use each feature effectively in your

Notion and Asana are both popular software options for organizations looking to streamline collaboration. Notion is a project and task

Integrating business software with your call center is essential, but it’s rarely easy. Vendors, of course, are going to sugarcoat