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IVR is a powerful tool for managing call queues and improving customer satisfaction, but it requires maintenance for optimal use. […]

In a rapidly evolving landscape of AI, Australian organisations stand at a critical juncture. The potential for significant financial gains

New research from cybersecurity company Volexity revealed details about a highly sophisticated attack deployed by a Chinese-speaking cyberespionage threat actor

TL;DR: Learn how consumer-facing AI tools can help your business in The 2024 Complete ChatGPT & Gemini AI Advanced E-Degree,

Interactive voice response payment technology enables customers to make payments securely and efficiently over the phone. It benefits call centers

IVR banking is very common. If you’ve ever dialed your bank to check an account balance or pay a bill,

The best CRM software offers a suite of solutions for marketing, sales and support teams. Zoho CRM and monday CRM

There is evidence that the EU may get Apple Intelligence after all — thanks to a tiny difference in the

Earlier this year, nonprofit Technovation announced The AI Forward Alliance, a collaboration intended to increase the number of young women

Call centers enable customer service teams for many businesses. At their best, they’re efficient, productive, and able to handle thousands