How Smart IVR Unlocks a Better Caller Journey
Smart IVR refers to Interactive Voice Response (IVR) systems that can recognize and respond to human speech. Unlike traditional IVR […]
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Causes of High Network Latency and How to Fix it Quickly
Network latency refers to the delay that occurs when data travels across a network from one point to another. It’s
Is It Really as Secure as Claimed?
IPVanish VPN fast facts Our rating: 3.9 stars out of 5Pricing: Starts at $3.33/mo (annual)Key features: Unlimited device connection. Reliable
Understanding How the Internet Works (Easy)
Network packets are small units of data that are sent from one network device to another. When you send information
Should You Make the Switch?
Arc Browser: Fast facts Key features: User-centered, highly customizable design, rich in features, integrates apps with web browsing to create
How to Use the Apache Web Server to Install and Configure a Website
Every so often, taking a step back and going through the basics is good. It not only helps to ground
US to Launch Cyber Trust Mark to Label Secure Smart Devices
The U.S. government is set to introduce a seal of approval to help consumers identify secure internet-connected devices, the White
How to Pick the Right Omnichannel Contact Center
Imagine giving your team the ability to see all the information your company has on any lead or customer while
How to Know if a Natural Language IVR Is Worth the Cost
Customer service expectations have changed dramatically over the past several years, with more and more people expecting to get help
What is Operational CRM: Key Features and Benefits
Operational customer relationship management tools offer advanced custom workflows, visual pipelines, and day-to-day operation management tools to provide the best