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A queue callback offers callers the option to request a return call from an agent instead of waiting on hold. […]

NVIDIA revealed various infrastructure, hardware, and resources for scientific research and enterprise at the International Conference for High Performance Computing,

In a post-pandemic world, many businesses have transitioned into the hybrid work model to reap the benefits of both onsite

During last year’s festive period, over £11.5 million was lost to online shopping scams in the U.K., with Black Friday

A hosted contact center solution offers businesses a cost-effective way to manage customer interactions without the need for on-site infrastructure.

There is no doubt that project management solutions can help streamline workflows and boost team productivity. While the advanced features

Contact center analytics is the systematic collection and analysis of data related to customer interactions. With this data, businesses can

The Dynamic Host Configuration Protocol (DHCP) automatically assigns unique IP addresses to your devices, along with other necessary details like

Security and infrastructure are two of the top concerns for organisations rolling out generative AI, according to a recent report

Customers expect seamless, efficient, 24/7 support. that level of contact center CX is table stakes for maintaining a positive brand