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Contact center workforce optimization has two pillars: workforce management (WFM) and quality management (QM). WFM consists of forecasting, scheduling, and

Customers want to be able to reach you on their terms, preferably as fast as possible. Improving the contact center

You’ve probably heard the phrase “seamless integration” if you’ve looked into buying business software. Vendors like to paint a pretty

Close CRM fast facts Starting price: $49 per month Our star rating: 4/5 Key features: API access. Mobile app. Workflow

TL;DR: Help companies run more efficiently with The Complete 2024 Project Management Certification Training Bundle, now just $39.99. Operational efficiency

The UK has signed the world’s first international treaty on artificial intelligence — alongside the European Union, the United States,

“The internet will be a lot safer in five years than it is today, thanks to technological advances that address

In Australia, The Peter MacCallum Cancer Centre and the John Holland Group, an infrastructure and construction firm, have turned to

The requirement to test AI models, keep humans in the loop, and give people the right to challenge automated decisions